Mobile switchboard goes wherever you go. Always.
Update your switchboard to the mobile era. Your staff will be reachable at all times, whatever the time or place.
S1 Multichannel Switchboard is much more than just a telephone exchange – it’s the hub of your entire customer service. All contacts – calls, emails, chats, and other messages – arrive in one view, from which they are directed to the right person. Work becomes easier, response times get faster, and customers receive better service – no matter where your team is working.
Benefits for Your Business
All contacts in one view
- Calls, emails, chats, and other messages all in one place
- Messages are routed directly to the right person
Uninterrupted service
- Automatic tickets and callback requests ensure every customer is taken care of
- Even as volumes grow, the customer experience remains consistent
Freedom to work anywhere
- Accessible via browser and mobile – at the office, remotely, or on the go
- No separate devices or software required for communication
Decisions based on data, not guesswork
- High-quality reports show response times, contact volumes, and performance
- Identify bottlenecks and continuously improve your service
Key Features of the Service
One interface is enough
- Manage all customer contacts from a single, clear view. The user-friendly interface makes your team’s work easier and speeds up response times.
Call groups and queues
- Route calls simultaneously or sequentially to multiple users – with no limitations.
Extensive integrations
- Seamlessly integrates with CRM and ticketing systems (e.g. Pipedrive, Salesforce, HubSpot).
Ticket and task creation
- Contacts are automatically converted into tasks or tickets, which are assigned to the responsible person.
IVR and scheduled messages
Automatic attendants (IVR) and time-based announcements keep communication clear around the clock.
Comprehensive reporting
Track response times, contact volumes, and successes – develop based on facts.
Easy and Fast Start
Book a Free Demo
Quick Deployment
Boost Communication
Use the system right away – improve customer experience, speed up response times, and track results in real time.
