FAQ, optical fibre connection

Business optical fibre service is quite vague term that can include different kinds of services depending on the service provider. For us at S1 Networks business optical fibre service means that the internet connection and interfaces are optical fibre from the beginning to the end. Our whole network is based on the optical fibre that has been built on a super-fast back bone network that we oversee, maintain and operate by ourselves.

For many service providers their optical fibre may end up in a serving area distribution point, and from there to the customer’s premises with a copper technique. If this is the case, it is a little misleading to talk about optical fibre connection. The performance and trustworthiness are significantly weaker in connections that have been built with copper wiring, compared to the optical fibre connection. Also, the devices are most often consumer quality, and they can slow down over time.

Our business interfaces include devices that are much better quality than the ones used in home interfaces. They will not slow down or require reboots. We monitor the connections all the time. We react to possible disruptions instantly and repair the faults usually in less than two hours. We have our own engineers that are always ready to go and they are on standby around the clock.

Optical fibre connection is a clean and direct connection to the worldwide internet network. Most of our customers also ask for a wireless internal network, and for a router between the internal network and internet or a firewall.

If your company does not have these yet, it is worth it to take them as a package from us. Take a closer look:  https://s1networks.fi/valokuitu/

You can also have the devices for the internal network from us as a package. We can make you a turnkey package that will include a plan for a wireless network designed exactly for your business’ premises and user amounts. Read more about it: https://s1networks.fi/lahiverkko/

If your company has connection problems despite having a well performing optical fibre connection, the internal network may be the issue. This is often forgotten and may work as a bottleneck, disrupting the connection to the world.

There are big differences between different business interfaces and companies that provide them. Even if the capacity of the connection (speed) is good, it does not mean that the website would open instantly. Another important factor is the delay, how quickly the request goes from the work station to the destination through the service provider’s network and the internet.

Hundreds of similar request packages are sent out, and they go back and forth between the user’s computer and, for example, the server that runs the website. The shorter the delay, the faster the website opens. If you compare optical fibre connection and wireless connection using a 4G connection with the same speed, the difference is like day and night.

S1’s network the delays are extremely small and top class. There are not many devices in our network and each of these devices is the best that money can buy. When it comes to the bigger service providers, their networks are more complex and the large amount of devices increase the delay.

Yes. We co-operate with national and international operators. If our network does not reach somewhere particular, we can always rent connections from our partners.

We are constantly expanding our network. At this point we have focused on the areas that have a lot of business premises. The areas that can be reached easily with public transport or road network. However, if you are interested in getting our optical fibre connection, we encourage you to get in touch. We can find out for you if it can be done in your area!

If there does not happen to be an optical fibre connection already in place, in most cases it is possible to build one. The building project takes about 6-10 weeks and it is preferred to build the connection when the ground is not frozen. If the build happens during the winter months, the costs may be significantly higher.

If an existing core network is already in place nearby the company’s premises, it is rare that the customer would have to pay for the building costs.

The construction and planning work is always done by an external company. If there is a need to dig up a road, the needed permissions will be taken care of with the city.

In most cases the buildings tend to have readymade pipes for the connections, that there is no need to dig up the yard. If not, then suitable pipes will be dug into the ground, and within these pipes the core fibre connection will be taken into the building’s distribution cabinet. The work is usually done quickly and so that there will not be much disturbance to the building.

It takes only one phone call to us to get an internet connection abroad. We will find the best and most cost effective solution from that particular country for your company. The service is the same to your company as if you were getting an internet connection to your other office in Finland: we will get you good, trustworthy, secure and monitored connections everywhere. We can also find out beforehand what kind of connections are available in your area.

The business internet connection we offer for abroad can be equated to our optical fibre connections we offer within Finland. It is like the edge of your internal network that just widens abroad.

Yes, of course we sell the devices that optical fibre connection requires also directly without the service. But if the devices are owned by the customer, you will need to be able to maintain them yourself. Our service module includes maintenance of the devices, so the costs of the devices themselves is fairly small.

To be able to maintain a wireless connection you will need the knowhow and the knowledge of radio network as well. The network can be put up by anyone, but to be able to optimize it requires expertise. We have put together hundreds of wireless local networks and our experts really know what they are doing.

Our services include planning, implementation and measuring to make sure that no nook in the customer’s premises is without the internet. For the same price we also sort out possible malfunctions or bottlenecks that may occur.

When we provide the connection as a service, the responsibility is clear. If there is some hiccup, a phone call or a message to us is enough. If the devices that are part of the service we provide fails, an S1 engineer will replace the devices without a request.